Jan 13, 2023

This gentleman had driven 2 hours and 31 minutes to meet up with Rob Randall because of his PROFESSIONALISM AND THE EXPERIENCE. Mike Quensel a generational dairy farmer from Whiting, Vermont whose family has been in the farming business for over 100 years is pictured with Rob and his new 2023 Chevrolet Tahoe. Mike dealt with Rob back in March of 2022 when he called the store looking for a Heavy Duty truck. Rob discussed everything over the phone on the Chevrolet Silverado 2500 that would work for Mike’s needs. When the deal was agreed upon, Rob arranged to have the truck delivered to Mr. Quensel’s farm. Fast forward 10 months later, Mr. Quensel reached out again to Rob to see what he had for Tahoes. Rob discussed one that just arrived, went over all the options and was able to earn his business again. This time Mr. Quensel decided he would make the trip over to finally meet Rob in person. That smile coupled with a warm greeting, Mr. Quensel knew he had the right guy and dealership. After Rob delivered the Tahoe to Mr. Quensel, he spent some time with him going over all the options so he would be familiar with all of the digital displays and electronics for his long drive back home. Rob was very surprised when Mr. Quensel said that when he had purchased vehicles at other dealerships that they never spent time to go over what all the options were and how to operate them. Rob showed him how to use his remote starter on the Tahoe and Mr. Quensel said “I had never had that option on my old truck.?” Rob told him that he did but it was unfortunate that no one at the other store bothered to show him how to operate it. That is the reason why Rob Randall is the best. He truly cares about his customers. Thank you Mr. Quensel for your business, trust and loyalty. Everyone at Littleton Chevrolet wishes you the very best. Congrats!!